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Granada Card FAQs

FAQs

  • What is the GRANADA CARD?
  • Why purchase the GRANADA CARD?
  • How can I purchase a GRANADA CARD?
  • How can I get tickets to the Alhambra with my GRANADA CARD?
  • How many GRANADA CARDS can I purchase?
  • What is the eligible age for a Kids GRANADA CARD?
  • Can I cancel or change my GRANADA CARD Tourist Pass after purchasing it?
  • Do students and pensioners receive discounts?
  • Is the GRANADA CARD Tourist Pass recommended for people with disabilities?
  • GRANADA CARD commercial information

 

What is the GRANADA CARD?

It's the most convenient way of seeing the best that the city has to offer. Most cards offer visitors free public transport and discounts on tickets to monuments. The difference with the GRANADA CARD is that instead of discounts, the price for tickets is already included in your Granada Card. It saves you money for tickets!

There are many types of GRANADA CARD.

Don't forget: It is an "all-included" card, NOT a discount card. Once you have purchased it, you won't have to pay more to benefit from its services.

Why purchase the GRANADA CARD?

To discover the Alhambra: Your booking to visit the Alhambra and Generalife is assured.

To discover Granada in depth: The GRANADA CARD gives you tickets for all the monuments that make up the Christian, Renaissance and Baroque city of Granada.

To discover the Albaicín: With the GRANADA CARD, you can travel by bus through the Alhambra, Albaicín and Sacromonte neighbourhoods, listed as UNESCO World Heritage sites.

To discover the Science Park Museum: This is the most visited museum in Andalusia. Its interactive displays arouse a curiosity for science in children and adults. An unforgettable experience.

How can I purchase a GRANADA CARD?

How can I purchase a GRANADA CARD?

By internet or by phone. We recommend purchasing GRANADA CARD Tourist Passes in advance, because they may be sold out on some dates.

 

How can I get tickets to the Alhambra with my GRANADA CARD?

The GRANADA CARD includes admission to the Alhambra. You don't need to make a booking any other way. When you purchase a GRANADA CARD, it automatically includes tickets for the monument.

When you book a GRANADA CARD in advance, online or by telephone, you are asked to select a date to visit the Alhambra and a time to entry into the Nasrid Palaces in the Alhambra, just as you do for general tickets.

You won't have to show your GRANADA CARD at the Alhambra ticket office in exchange for a ticket. Your GRANADA CARD gives you direct access to the alhambra depending on the chosen type. 

Important: Ticket bookings for the Alhambra are frequently sold out during the high season. With the GRANADA CARD you have a much better chance of getting your tickets.

How many GRANADA CARDS can I purchase?

You can purchase up to eight GRANADA CARD.


It is not authorized for groups.

What is the eligible age for a Kids GRANADA CARD?

Children ages 2 to 11.

Children over age 11 must purchase an adult Pass.

Children under age 2 do not need a Kids GRANADA CARD. In the Alhambra, families with children under 2 years can obtain a free ticket for them at any access point or checkpoint. Access with baby strollers is not permitted.   

Can I cancel or change my GRANADA CARD after purchasing it?

No changes or cancellations are accepted once you have purchased your GRANADA CARD, so please choose your options carefully.

During the purchase, it is possible to acquire a cancellation insurance.

If you experience any problems, please call at: 858 88 09 90

Do students, seniors, unemployees,  receive discounts?

No, the GRANADA CARD has no additional discounts.

But remember that by purchasing a GRANADA CARD, you are already getting a 30% discount off the price of everything it includes.

Is the GRANADA CARD recommended for people with disabilities?


Check the information about the Granada card and disability. Each case is special so if you have any questions about it you can call us at 958 24 82 80.

Check the information on accessibility in Granada and the Alhambra.

 

 

GRANADA CARD commercial information

Granada Card is commercialized by the local government's winning company Tiqueteo Spain LTD (Clorian) ID: B66045345. Calle Álaba 140-146, 5º 3ª 08018 Barcelona info@clorian.com.

 

Customer service is offered through the telephone line (+34) 858 880 990 and the email address granadatur@clorian.com.

 

Return policy

The tickets cannot be returned once bought, except in case of a possible incident with the services or with the access to the monuments.

In case the visit to one of the monuments is not available, the proportional amount of the price of the monument at issue will be refunded.

In case a purchased service cannot be provided, the proportional amount of the service at issue will be refunded.

The refund will be made by the same method used for the payment (cash, card, etc).

 

Claims Policy

In case you need to file a claim, please contact customer service via phone or email. T: (+34) 858 880 990. granadatur@clorian.com.

 

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(+34) 958 248 280    informacion@granadatur.com

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